Customer Reviews

This is my second hot tub. When I look at the two companies, the customer service at St. Cyr’s is beyond comparison. From ordering, to delivery to follow-ups post-delivery, St. Carpool and Spa is top-notch. 
Billie Jean Chouinard
I have been a consistent client since 2008 with excellent service
Michael Zachareas
Dave was great and kept us informed every step of the way during our drain and fill today.
Derek Libby
Excellent quality and service. We have been customers for 15 years!
Cynthia McNamara
Outstanding service! Called the office on Monday and they arrived the NEXT DAY!! The service men went right to work. Josh immediately found the problem and fixed it!! It was nice to have them explain how to keep my spa in tip-top condition. Super friendly staff and even with how cold it was… they still kept a smile. I signed up for their maintenance program as well.
The price was fair and the work was fast!! They deserve more than five stars!! You cannot go wrong using this business.
Michelle Glavin
Service was perfect! Technicians were here as scheduled. They were friendly and informative.
James Sanfilippo
Professional repair no problem tub heat up perfect very trustworthy and Honest I will always use them to repair my spa and pool the technician was very professional very confident in his diagnosis and replacing my heater. Technicians were everything was just perfect so I would highly recommend them to fix your spa and pool. I will always have them do my repairs on my spa and pool.
Ronald D'Ambrosio
Very responsive and great customer service.
Matt C
This firm is terrific! Wonderful assistance from the office and technician. Blown away by their service.
Timothy Paoli
Josh the technician was very helpful and knowledgeable!
Tracey Lynn
Just recently closed my pool with the company and very happy with the service! I got a call, email, and text message reminding me of the service. Brandon was very thorough and professional.
Johnathan MacDonald
I’ve used St Cyr Pool and Spa for almost 20 years because of the level of service provided by people like Brandon. He is very thorough and professional and I’m confident that my gunite pool is closed properly every year.
Walter Snedeker
Delivery was perfect! Small problem getting it running and they came right back out and fixed it immediately. Great company!!
Paul Worth

We had to cancel the December service due to the snowstorm, and as a result of missing a cleaning (and neglect by us) the tub looked a little merkey yesterday. Of course, today after David arrived and did his work: fantastic clean tub – so happy. Yet another great visit by our tech! Thank you, St. Cyr Pool and Spa.

Cathleen Lippe
The employees at St Cry’s are polite and knowledgeable. They usually are very quick to respond to any issues you may have. I highly recommend them.
Tom Brassil
Punctuality, willingness to do his job right, and results.
Ken DeModena
David the Technician came and quickly got my hot tub water balanced and sparking clean. He was friendly and willing to help under difficult winter conditions.
Ivan Sever
Had my Jacuzzi closed up for the winter today Young man did a fabulous job. If anyone needs anything from St Cyr do not hesitate they are great and answering questions.
Denise MacPhail

St. Cyr Pool & Spa has been fantastic. Consistent, timely, and the techs go above and beyond. David was our tech today, and as usual, did a thorough job – sparkling clean when done, I know I can count on this team to take care of my tub and be respectful of my property (and dogs!) when they are here. The notification service and timely arrival are super appreciated as well.

Cathleen Lippe

The technician was quick and effective in handling our request and fixing our problem with no questions asked. It was a pleasure dealing with them. They serviced my hot tub even though I didn’t purchase it with them. I would turn to them for any future hot tub needs be it chemicals or when it is time for a new one.

Kevin Noyes
Brandon was so professional and worked on fixing our hot tub until it was running again. We love our hot tub and the service we get from your company is top-notch.
Suzanne Trudeau
Fixed the hot tub leak and cleaned it up nicely. Professional and curious. Hot tub up and running. Thanks!
Luis E. Carrillo
Long season, with new filter, reinstalling cover stakes, etc. All done with no issues.
Melvin Dubnick

Excellent service. Real professionals.

Lisa Standring
I live in North Andover & I have been working with St Cyr for around 12 years I would recommend them to anyone. Their techs are great, I needed a same-day service call today because the heating unit burned out ahead of a nor’easter. They pulled through, we’re here within an hour. A great family-owned business!
Mark Thayer
We bought our hot top from St. Cyr in 2003 and have used them for servicing and supplies ever since. Anytime we have had an issue with our hot tub they have been very responsive; getting out to help the same day if needed. The staff know their products and the service staff are very knowledgeable. They clearly outline the issue, the costs, and the timeframe for fixing. I would highly recommend them for anyone considering buying a new hot tub and/or servicing an old one.
Leslie Lawrence
Qualified and experienced!! Was able to get a next-day appointment!! They went right to work and fixed the problem. So happy to have my spa running correctly!! Customer service was excellent! The price was fair and they were on time!
Michelle Malinois
Great service and technician very skilled at his job.
David Ciaccia
At home service for the hot tub has been great; regular, timely communication via text, email, and phone for upcoming service appointments, with quick follow-up information on services provided. Have been readily available for information as needed, and to answer questions. Friendly, personable, and helpful staff.
Kathleen ONeill
Professional and punctual.
Yuri Shestov
I had quite a bit of trouble finding someone to cover my pool. Thankfully, St. Cyr came to the rescue. I made an appointment, they sent email and text reminders (the text even had a picture of the tech). Brandon came to the house right on time and did exactly what I was told he would do (I’m pool illiterate so I didn’t know what was supposed to be done). I’m happy I called them and even booked my opening in May. Thank you, St Cyr. I look forward to doing business with you again.
Lisa Spinosa
A++++. I tried to be understanding given COVID and everything but every other spa repair I tried was unresponsive and terrible to deal with. St. Cyr was absolutely incredible from start to finish. Wouldn’t use anyone else from here on out. Highly recommend!
Brendan Gallagher
Great locally owned company. All the crew that comes to the house are pleasant, respectful, and knowledgeable. The customer service folks in the office are equally awesome. Jay worked closely with us through a difficult install and ended up saving the day when my electrician bailed. He was pleasure to work with. We’ve had the valet service for a little over a year and it has been invaluable. Really we just enjoy the tub knowing there is a full crew of people ready to help us with any question or issue. Great people-I can’t say enough about this company.
Lisa Standring